










“Protect Your Skin And It Will Protect You Back”
– DR. BARBARA STURM
FAQs
How do I choose the right size?
We recommend using our size guide on each product page. If you're between sizes, choose the larger size for a more comfortable fit. Our products are designed to provide support while maintaining all-day comfort.
How can I contact you?
To contact us at any time, please visit our contact us page, and we will get back to you as soon as possible.
How do I place an order?
Orders can be placed directly through our website. Once payment is confirmed, your order enters processing.
How can I track my order?
To track your order, please visit our Tracking page
Can I cancel or change my order?
Orders may be canceled or modified within 12 hours of purchase. After this time, orders may already be in processing or shipped and cannot be changed.
Laura's Secret reserves the right to refuse or cancel any order at our discretion, including due to suspected fraud or errors in pricing or availability.
Where are orders shipped from?
Our products are shipped from third-party suppliers and fulfillment centers, which may be located domestically or internationally.
What is your shipping policy?
To understand our shipping policy, please visit our Shipping & Handling page.
Do you provide tracking information?
Yes. Tracking information will be sent via email once your order has shipped. Tracking updates may take some days to appear.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times may vary depending on your location.
Are customs fees or taxes included?
Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country. Laura's Secret is not responsible for these charges.
Do you accept returns?
We accept returns or replacements only for items that are:
-
Damaged upon arrival
-
Defective
-
Incorrectly shipped
Customers must contact us within 30 days of delivery and provide photo or video evidence. For more detail, please visit our Return & Refund Policy page
Are refunds guaranteed?
Refunds are issued at our discretion after review. Approved refunds will be processed to the original payment method.
What items are non-returnable?
-
Items damaged due to misuse
-
Items returned without prior approval
-
Items delayed due to carrier or customs issues
What payment methods are accepted?
We accept major credit and debit cards, Paypal, and other payment methods available through Shopify checkout.
Is my payment information secure?
Yes. All payments are processed through Shopify’s secure and encrypted payment system. Laura's Secret does not store or have access to your full payment information.
Are your bras and lingerie suitable for larger cup sizes?
Yes. Many of our collections are designed to provide support, shape, and comfort for a wide range of body types and cup sizes, helping you feel confident throughout the day.
Will the bras provide enough support for everyday wear?
Absolutely. Our bras are carefully selected to balance comfort, support, and style, making them suitable for daily wear, work, special occasions, and everything in between.
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary depending on your location and shipping method selected at checkout. Tracking information will be provided once your order ships.

