FAQ

How can I contact you?

To contact us at any time, please visit our contact us page, and we will get back to you as soon as possible.

 

How do I place an order?

Orders can be placed directly through our website. Once payment is confirmed, your order enters processing.

How can I track my order?

To track your order, please visit our Tracking page

Can I cancel or change my order?
Orders may be canceled or modified within 12 hours of purchase. After this time, orders may already be in processing or shipped and cannot be changed.
Laura's Secret reserves the right to refuse or cancel any order at our discretion, including due to suspected fraud or errors in pricing or availability.

 

Where are orders shipped from?

Our products are shipped from third-party suppliers and fulfillment centers, which may be located domestically or internationally.

What is your shipping policy?

To understand our shipping policy, please visit our Shipping & Handling page.

Do you provide tracking information?

Yes. Tracking information will be sent via email once your order has shipped. Tracking updates may take some days to appear.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times may vary depending on your location.

Are customs fees or taxes included?

Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country. Laura's Secret is not responsible for these charges.

 

Do you accept returns?
We accept returns or replacements only for items that are:

  • Damaged upon arrival

  • Defective

  • Incorrectly shipped

Customers must contact us within 30 days of delivery and provide photo or video evidence. For more detail, please visit our Return & Refund Policy page

Are refunds guaranteed?
Refunds are issued at our discretion after review. Approved refunds will be processed to the original payment method.

What items are non-returnable?

  • Items damaged due to misuse

  • Items returned without prior approval

  • Items delayed due to carrier or customs issues

 

What payment methods are accepted?

We accept major credit and debit cards, Paypal, and other payment methods available through Shopify checkout.

Is my payment information secure?
Yes. All payments are processed through Shopify’s secure and encrypted payment system. Laura's Secret does not store or have access to your full payment information.